Terms of Service

Last Updated: ＿, 2025

By using, accessing, or purchasing from this website (the “Site”) owned and operated by Link-V Co., Ltd. (“we/our/us”), you acknowledge that you have read, understood, and agreed to these Terms of Use (the “Terms”). If you do not agree, do not use this Site. As a condition of use, you represent that you are at least 18 years old or are accessing the Site under the supervision of a parent or guardian, and that you have the authority to enter into a binding contract. We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site via your browser. We may revise the products and services offered on the Site, impose rules or limits on use, restrict access to parts or all of the Site, or revoke access at any time (including for a violation of these Terms), in each case without notice or liability. Pricing information on the Site is subject to change without notice.

Section 1 - Use Of The Site

We grant you permission to access and use the Site for your personal use, and to copy, distribute and transmit the content of the Site, provided that such copying, distribution and transmission is automated and incidental to your personal use through your browser software. No mechanized or other systematic process is permitted to collect information from the Site for any purpose, including but not limited to commercial purposes. Any other use, including but not limited to the copying, distribution, display or transmission of the content of the Site, is strictly prohibited, unless permitted by our written permission. You further agree not to change or remove any proprietary notices from materials downloaded from the Site. You may print copies of the information displayed on the Site for your personal use. This means that, except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained from the use of the Site. This restriction means, among other things, that you may not mirror any part of the Site on your own website or display result pages or other information from the Site on your own website without our express written permission. For the avoidance of doubt, your access to and use of the Site does not grant any rights to use our names, our brand names (Moncha), logos, trademarks, or any publicity/personality rights of any individuals featured on the Site. We reserve the right to change the information, features, and functionality of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in conduct or activities that, in our sole discretion, violate these Terms, our rights, or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of the Site. If you use a password or identification, you will be deemed authorized to access and use the Site in a manner consistent with these Terms, and weMoncha haves no obligation to investigate the authorization or source of any access to or use of the Site. You are solely responsible for any access to and use of this Site by any third party using the password and ID originally assigned to you, including all communications and transmissions, and all obligations (including, without limitation, financial obligations) incurred through such access or use, whether or not you have actually authorized such access and use. You are solely responsible for protecting the security and confidentiality of the password and ID assigned to you. You shall notify us immediately of any unauthorized use of your password or ID or any other breach or threatened breach of the security of this Site. You may receive emails about your account and promotional emails of special offers, including offers from third parties.

Section 2. Registration and Membership

Creating an account is optional but may be required to access certain features or to track orders. You agree to provide accurate and up-to-date information (including name, email, and shipping details) and to maintain the confidentiality of your login credentials. You are responsible for all activities that occur under your account. You may receive service emails about your account and order status, as well as promotional emails (you can unsubscribe at any time). You may close your account at any time via the customer portal or by contacting support.

Section 3 - Billing and Payment

You must provide accurate contact and payment information (including your name, shipping address, and credit/debit card details) and keep it current. We may securely store your payment information to facilitate future orders. All personal information is handled under our Privacy Policy. You are responsible for any fees your issuing bank or card provider may charge. If a payment is declined or refunded, we may re-bill your account and/or request an alternative method (including a mailed statement, where applicable). To help us ship promptly, address updates should be made before we generate a shipping label; changes made after that point may not apply to the current shipment. Our shipping services do not include mail forwarding; any forwarding fees are your responsibility. Amounts paid for food items are generally final and non-refundable except where required by law or where an item is defective or incorrect (see Section 4).

Section 4 – One-Time Purchases

One-Time Purchases. Unless expressly stated otherwise, products are sold as a one-time purchase; no automatic renewal applies.

Order Acceptance. Your order is an offer to buy. We may accept or reject any order. We accept when we send a shipping confirmation (not when you receive an order confirmation). We may cancel any order for reasons including pricing or stock errors, suspected fraud, or inability to fulfill.

Pricing Errors. If a product is listed with an incorrect price or information due to typographical or supplier error, we may refuse or cancel orders placed at the incorrect price. If your card was charged, we will promptly issue a credit for the charged amount.

Returns & Refunds for Food. Due to the nature of food items, all sales are final except where required by law or where an item is defective or incorrect. For defective or incorrect items, contact us within 7 days of delivery with photos; remedies may include replacement or refund at our discretion. (EU/UK consumers: see the Regional Addendum regarding withdrawal rights and exceptions for perishable or unsealed goods.)

Pre-Orders & Out-of-Stock. Estimated ship dates are for convenience and are not guarantees. You may cancel a pre-order any time before shipment. If we cannot fulfill an order, we may cancel and issue a full refund.

Section 5 – Shipping

Insurance. Trackable shipments include carrier insurance per the carrier’s terms. Insurance generally covers loss or physical damage in transit; delays or temperature-related quality changes are typically not covered. Where appropriate, we may add optional insurance.

If Something Goes Wrong (How to Claim). If your items is lost, arrives damaged, or items are missing, contact us within 7 days of delivery (or expected delivery for loss). We will: (1) investigate and liaise with the carrier; (2) request reasonable evidence (e.g., photos of the outer box, inner packing, items, and label; order number); and (3) if the claim is approved by the carrier or otherwise at our discretion, we will replace the items or issue a refund.

Examples (non-exhaustive). Subject to the carrier’s decision and these Terms, claims may include, for example, (i) theft acknowledged by the carrier, (ii) damage caused by natural disasters (e.g., fire, flood, hurricane), or (iii) mishandling by the carrier.

Exclusions. Shipments refused by the recipient or sent to an incorrect address provided by the customer are not eligible for replacement or refund. Customs inspections or delays are outside our control.

Risk of Loss & Title. Subject to applicable consumer law, risk of loss and title to the products pass to you when we hand the goods to the carrier; where local law requires delivery to you (e.g., certain EU/UK consumer rules), risk and title pass upon delivery to you.

Section 6 – Allergen Information

We do provide information regarding allergens as required under Japanese Law in the insert for the “Moncha Boxes”. However, while we do our best to provide accurate information about common allergens, the list is not comprehensive and we cannot guarantee that every item is allergen-free in all Moncha Boxes.

Safety Notice: Keep out of reach of young children; do not ingest desiccants; review the allergen information on the product page and in the insert before consumption; store in a cool, dry place away from heat and direct sunlight.

Section 7 – Product Information; Limitation on Quantities

We strive to ensure that the information on the Site is complete and reliable, excluding any content which may be submitted by Members from time to time. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by you and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.

Section 8 – Copyright

The technology underlying, and the entire content included in, the Site, including but not limited to text, graphics, or code, is copyrighted as a collective work under Japan and other copyright laws, is the property of us, and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to us.

We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee information displayed on this Site to be 100% accurate.

Section 9 – User Generated Content

By sharing, submitting and uploading any of your data including but not limited to photographs, images, video, music, art, or comments, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, prepare derivative works of, display and perform your user data in any legal manner for the benefit of us. You acknowledge and agree that you are solely responsible for all the user data that you make available through us. Accordingly, you represent and warrant that:

(1) you have all rights, licenses, consents and releases necessary to grant us the required rights to disseminate any user data,

(2) neither your data nor your posting, uploading, publication, submission or transmission of this data nor our use of your uploaded data (or any portion thereof) on, through or by the means of us will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Section 10 – Warranty Disclaimer

EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED, THE SITE AND THE PRODUCTS OFFERED ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Section 11 – Limitation of Liability

NEITHER WE NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR MATERIALS ON OR PROVIDED THROUGH THE SITE, EXCEPT WHERE SUCH DAMAGES ARE CAUSED BY THE WILLFUL MISCONDUCT OR NEGLIGENCE OF US. IN THE EVENT OF OUR SLIGHT NEGLIGENCE, OUR LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS THAT YOU PAID TO US IN CONNECTION WITH YOUR PURCHASES FROM US PRICING ERRORS. IF A PRODUCT IS LISTED AT AN INCORRECT PRICE OR WITH INCORRECT INFORMATION DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING OR PRODUCT INFORMATION RECEIVED FROM OUR SUPPLIERS, WE HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCT LISTED AT THE INCORRECT PRICE, WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, WE WILL PROMPTLY ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE CHARGE.

PRODUCT LIABILITY. WE HAVE NO LIABILITY FOR INJURY OR DAMAGE CAUSED BY INDIVIDUAL PRODUCTS INCLUDED IN THE BOXES, EXCEPT WHERE SUCH INJURY OR DAMAGE RESULTS FROM OUR WILLFUL MISCONDUCT OR NEGLIGENCE. SUCH LIABILITY RESTS SOLELY WITH THE PRODUCT BRAND OR MANUFACTURER, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

NON-EXCLUDABLE RIGHTS (AU/NZ). NOTHING IN THESE TERMS EXCLUDES, RESTRICTS, OR MODIFIES ANY CONSUMER GUARANTEES, RIGHTS, OR REMEDIES YOU MAY HAVE UNDER LAWS THAT CANNOT BE EXCLUDED, INCLUDING (WHERE APPLICABLE) THE AUSTRALIAN CONSUMER LAW AND THE NEW ZEALAND CONSUMER GUARANTEES ACT 1993. WHERE WE ARE PERMITTED TO LIMIT REMEDIES FOR A BREACH OF SUCH NON-EXCLUDABLE RIGHTS, OUR LIABILITY IS LIMITED, AT OUR OPTION, TO REPLACING THE GOODS OR SUPPLYING EQUIVALENT GOODS, REPAIRING THE GOODS, OR PAYING THE COST OF SUCH REPLACEMENT, SUPPLY, OR REPAIR.

THESE TERMS APPLY UPON YOUR ACCESSING THE SITE. WE RESERVE THE RIGHT, IN ITS SOLE DISCRETION, TO LIMIT DISCOUNT CODES TO ONE PER CUSTOMER. THE PROVISIONS RELATING TO COPYRIGHTS, TRADEMARKS, DISCLAIMER, LIMITATION OF LIABILITY, INDEMNIFICATION, AND MISCELLANEOUS SHALL SURVIVE ANY TERMINATION OF THESE TERMS AND YOUR USE OF THE SITE.

Section 12 – Taxes

Your total price will include the price of the product plus any applicable sales tax; such state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where the goods sold over the internet are taxable. We are not responsible for import tax, customs tax, and other taxes charged by the local authority.

Section 13 – Notice

We may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.

Section 14 – Use of the Site

Use of the Site for any illegal or unauthorized purpose is strictly prohibited.

Section 15 – Indemnification

You agree to indemnify, defend, and hold harmless us, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

Section 16 – Discount Codes

Except as may be explicitly permitted through this Site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalogue, aggregate, or create derivative works from discount codes received on or from this Site.

Section 17 – Privacy

Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Section 18 – Third-Party Links

In an attempt to provide increased value to our visitors, We may link to sites operated by third parties. However, we have no control over these linked sites, all of which have separate privacy and data collection practices independent of us. These linked sites are only for your convenience, and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of its Site and the links placed upon it and therefore request any feedback not only on its own Site, but also for sites it links to (including if a specific link does not work).

Section 19 – Trademarks

“Moncha” and the Moncha logo are trademarks (registered or unregistered) of us. All other trademarks, service marks, and trade names on the Site are the property of their respective owners. Nothing in these Terms grants any license to use our marks without prior written permission.

Section 20 - Modification of These Terms

We may amend these Terms at any time under any of the following circumstances. Any use of the Site after such amendment shall be governed by the amended Terms:

The amendment is in the general interest of you.
The amendment does not conflict with the purpose of the Terms and is reasonable in light of the necessity for the amendment, the appropriateness of the amended content, and other relevant circumstances.

When we amend these Terms, we will specify the effective date of the amended Terms and notify you of the content of the amendment and its effective date at least one week prior to the effective date. Notification shall be made through display on the Site or by other methods we determine.

Notwithstanding the preceding provisions, if you continues to use the Site after the notification of the amendment or does not cancel the Site within the period specified by us, you shall be deemed to have agreed to the amended Terms.

Section 21 – Miscellaneous

These Terms constitute the entire agreement between you and us with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. We may assign its rights and duties under these Terms to any party at any time without notice to you.

Section 22 - Severability

If any provision of these Terms is held to be invalid or unenforceable, in whole or in part, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions of these Terms, nor their interpretation or application, and shall not render the remaining provisions invalid or unenforceable in any respect.

Section 23 – Governing Law and Venue

Unless a mandatory provision of local consumer law requires otherwise, these Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by the laws of Japan, without regard to conflict-of-law rules. The Tokyo District Court (Japan) shall have non-exclusive jurisdiction to hear any such dispute, and you and us consent to that jurisdiction and venue. Nothing in this Section limits any non-waivable consumer protections or your ability to bring proceedings in your local courts where required by applicable law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Section 24 – Controlling Language

These Terms may be translated for your convenience. In case of any discrepancy or ambiguity between language versions, the English version controls to the extent permitted by applicable law. Where local law requires a local language version, we will provide such version and the local language version will prevail to the extent mandated by law.